These terms govern the use of this website and any editing, strategy or management services provided by Media Strategy Lab, unless a signed individual contract says otherwise. By submitting a brief, accepting a proposal, or paying an invoice, you accept these terms on behalf of yourself and any organisation you represent. Where a signed master services agreement or statement of work exists, that document controls and these terms fill any gaps it leaves open.
1. Services
We provide short-form and long-form video editing, content strategy, personal brand management, creative direction, paid social support and reporting. The exact scope, volume and turnaround are agreed per engagement in a written proposal.
Deliverable counts, platforms, aspect ratios, caption treatment and delivery formats are set out in that proposal. Anything not listed in the proposal is out of scope and will be quoted separately before work begins. We do not purchase paid media on your behalf, and advertising spend is never included in a retainer fee.
We may use subcontracted editors, motion designers and producers to perform parts of an engagement. We remain responsible for their work and for maintaining the confidentiality obligations set out below.
2. Client materials
You are responsible for supplying raw footage, brand assets and approvals on time, and you confirm you hold all necessary rights (including music, likeness and third-party content) for the material you send us.
This includes signed model or patient releases where an identifiable person appears, licence documentation for any music or stock you supply, and permission for any third-party logos, product marks or user-generated content included in the material. You indemnify us against third-party claims arising from material you supplied without the necessary rights.
We retain project files and source media for ninety days after final delivery unless a longer retention period is agreed in writing. After that period, files may be deleted from our working storage, and you are responsible for maintaining your own archive of masters.
3. Revisions and delivery
Each deliverable includes up to two rounds of revisions unless agreed otherwise. Further revisions are billed at our current hourly rate. Turnaround times start once complete material and a brief have been received.
A revision round means one consolidated set of notes delivered together, not an open-ended sequence of individual change requests. Changes that alter the agreed direction, structure or duration of a deliverable after approval are treated as new scope rather than a revision.
Stated turnaround times are business days and assume that footage is complete, usable and organised, and that a named approver is available. Delays in supplying material or feedback move the delivery date by at least the length of the delay.
4. Fees and payment
Retainers are invoiced monthly in advance; project work is invoiced 50% upfront and 50% on delivery. Invoices are payable within 14 days. Late payment may pause ongoing work.
Quoted fees exclude any applicable sales tax, VAT or withholding tax, and exclude pass-through costs such as licensed stock footage, premium music licences and travel, which are billed at cost with prior approval. Bank charges and currency conversion costs are borne by the payer.
Unused deliverables in a retainer month may roll over once into the following month. They do not accumulate indefinitely and are not refundable in cash.
5. Rights and usage
Upon full payment you receive an unlimited, worldwide licence to use the delivered content for your marketing purposes. We may show completed work in our portfolio and social channels unless you request otherwise in writing.
Until an invoice is settled in full, all rights in the delivered work remain with us. Third party assets embedded in a deliverable, including stock footage and licensed music, are governed by the licence terms of their original supplier and may carry usage limits on territory, duration or paid distribution. We flag those limits at delivery.
6. Confidentiality
Both parties keep non-public information received from the other confidential and use it only to perform the engagement.
This obligation survives the end of the engagement for three years and does not apply to information that is already public, independently developed, or required to be disclosed by law or a competent authority. Unreleased footage, product roadmaps, pricing and customer data are treated as confidential by default.
7. Cancellation
Monthly retainers can be cancelled with 30 days' written notice to the end of a billing period. Work already performed remains payable.
Either party may terminate immediately for material breach that is not cured within fourteen days of written notice. On termination we deliver all completed and paid-for work, and on request we provide source timelines and caption files for those deliverables.
8. Liability
We are liable without limitation for intent and gross negligence, and for injury to life, body or health. For slight negligence we are liable only for breach of essential contractual obligations, limited to foreseeable, typical damage. We give no guarantee for specific reach or performance results on third-party platforms.
Neither party is liable for indirect or consequential loss, including lost profits, lost data or lost business opportunity. Our aggregate liability under an engagement is limited to the fees paid by you in the three months preceding the event giving rise to the claim.
We are not responsible for the acts of third-party platforms, including algorithm changes, account suspensions, content removals, advertising rejections or outages. Compliance with platform policies and with any regulation governing your own industry remains your responsibility, and final approval of published content rests with you.
9. Data protection
Where we process personal data on your behalf in the course of an engagement, we act as a processor and you act as controller. Processing details, security measures and subprocessor arrangements are described in our privacy policy, and a separate data processing agreement is available on request.
10. Governing law
These terms are governed by the law of the provider's registered seat, excluding conflict of law rules. Mandatory consumer protection provisions remain unaffected.
The parties will attempt in good faith to resolve any dispute through direct discussion before commencing proceedings. If any provision of these terms is found unenforceable, the remaining provisions continue in full effect.
11. Changes to these terms
We may update these terms to reflect changes in our services or in applicable law. The version in force at the time your engagement was agreed continues to apply to that engagement. Material changes affecting an ongoing retainer will be communicated in writing at least thirty days before they take effect.